Return Policy

At thef9.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy subject to the following terms and conditions:

  1. Eligibility
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
  • Returns are accepted within 3 days from the date of delivery.
  1. Non-Returnable Items
  • Certain items are not eligible for return, including:
    • Personalized or customized items.
    • Perishable goods.
    • Intimate or sanitary products (e.g., undergarments, cosmetics).
    • Items marked as final sale.
  1. Return Process
  • To initiate a return, please contact our customer support team to obtain a return authorization.
  • Provide your order number and details about the item you wish to return.
  • Our team will guide you through the return process, including shipping instructions and any required documentation.
  1. Return Shipping
  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, damaged or defective product).
  • We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
  • Returned items are the customer's responsibility until they reach our warehouse.
  1. Inspection and Refund
  • Upon receiving the returned item, we will inspect it to ensure it meets the return eligibility criteria.
  • If the return is approved, we will process a refund to your original payment method within 5 days.
  • Refunds will be for the item's purchase price minus any applicable restocking fees, shipping charges, or deductions as outlined in this policy.
  1. Restocking Fees
  • A restocking fee may apply for certain returns, especially for large or specialized items.
  • Restocking fees will be deducted from the refund amount and communicated to you during the return process.
  1. Damaged or Defective Items
  • If you receive a damaged or defective item, please contact us immediately.
  • Provide photos or videos showing the damage or defect for our assessment.
  • We will work with you to arrange a replacement, repair, or refund as appropriate.
  1. Exchanges
  • We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.
  1. Cancellations
  • Order cancellations are accepted before the item is shipped. Once the item is shipped, the return policy applies.
  • To cancel an order, contact our customer support team as soon as possible.
  1. Contact Us
  • If you have any questions or need assistance with a return, please contact our customer support team at Info@thef9.com